Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.
VAT free acc. §19 UStG(German VAT Act.)
Platform of the EU Commission regarding online dispute resolution: http//ec.europa.eu/consumers/odr